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> Resources > The Human Services Professionals > Web Pages > C4 Integrated User Support System (USS) @ Frontline Apps  

C2 Integrated User Support System (USS) 

About the Product
 
Level 1 User Support 
 
User supports starts in the App or Tool Design (in-tool instructions, pop-ups, FAQs and so on, not to mention a design that in and of itself minimises the chances that a user will even require support).
 
Escalation to Level 2 User Support 
 
If the App or Tool Design is such that a user is forced to seek automated supports (for example, user manuals, help desk support and so on), then this is viewed as a failing in the App or Tool Design. Nevertheless, as a risk management measure, all apps and tools are in fact accompanied by automated supports.
 
Escalation to Level 3 User Support 
 
If the App or Tool Design and automated supports forces a user to seek training, then this is viewed as a failing in the App or Tool Design and automated supports. Nevertheless, as a risk management measure, many apps and tools are in fact accompanied by training programs.